Voter Education Project
During the 2016 election cycle, NC 2-1-1 call specialists communicated important voter education information to callers. The program was initially developed to educate callers about NC's Voter Identification laws; however, when those laws were over-turned prior to the general election, the focus of the program changed. Call specialists were trained by NC State Board of Elections staff to assist callers in updating voter registrations, identifying early voting locations, and on the assistance available to voters with disabilities.
Anti-Human Trafficking Initiative
As part of a national initiative funded by the Red Nose Day Project, NC 2-1-1 enhanced its response to potential human trafficking victims at its call centers. Call specialists and NC 2-1-1 leadership learned more about human trafficking and effective was to respond when they suspect a caller may be a human trafficking victim. As a result of the training, a call protocol was put in place, and any call specialist who determines a caller may be in a human trafficking situation connects them directly with the National Human Trafficking Hotline. This protocol has become part of NC 2-1-1's daily operation and enables call specialists to assist trafficking victims in North Carolina on an ongoing basis.