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Coronavirus (COVID-19)

Last updated: April 13, 2020

Text COVIDNC to 898-211 for announcements and updates

Dial 2-1-1 or 888-892-1162 Available 24 hours a day 7 days a week

Keep Up To Date

Information about North Carolina's response to COVID-19 can be found at:

The page combines information across state government departments. 


Additional references:

The Centers for Disease Control and Prevention (CDC)

North Carolina Department of Health and Human Services (NCDHHS)


Some Frequently Asked Questions:

What is Novel Coronavirus (COVID-19)?

Coronavirus Disease 2019 (COVID-19) is a disease that was identified in Wuhan, China, and is now being spread widely throughout the world. The health risk to the general public in North Carolina from COVID-19 remains low at this time. People are encouraged to take common-sense precautions to prevent the spread of all infectious diseases.

What are some precautions I can take?

  • Wash hands frequently with soap and water, and for at least 20 seconds at a time.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are ill.
  • Cover your mouth and nose with a tissue when you cough or sneeze.
  • Do not reuse tissue after coughing, sneezing or blowing your nose.
  • Clean and disinfect surfaces that are frequently touched.

These precautions are also helpful to prevent the spread of common illnesses such as influenza as well.

How does Coronavirus (COVID-19) spread?

Conoaviruses like COVID-19 are most often spread through the air by coughing or sneezing, through close personal contact (including touching and shaking hands) or through touching your nose, mouth or eyes before washing your hands.

What should I do if I think I have been exposed?

Exposure and symptoms

Symptoms of COVID-19 are fever, cough and shortness of breath. Symptoms may appear 2-14 days after exposure.

If you think you may have been exposed to COVID-19 and develop symptoms, you may need to seek medical attention. Before going to a health care provider, clinic, hospital or emergency room, call ahead to describe your symptoms and how you may have been exposed to the virus. In the event of a medical emergency call 9-1-1.

Am I at Risk? Who is considered a high-risk individual?

The immediate health risk from COVID-19 to the general American public who has not traveled to an area with sustained community transmission of COVID-19 nor had contact with a confirmed case is considered low at this time. However, everyone should take precautions to prevent the spread of respiratory illness.

People are most at risk if they've had contact with a symptomatic person who has been diagnosed with COVID-19 or have traveled to an area affected by a COVID-19 outbreak.

No one group, ethnicity or population in the U.S. is at a higher risk for acquiring COVID-19 infection than others. Older people and those with underlying health conditions are considered to be at high risk because they are more likely to experience serious illness if they become infected.

The Centers for Disease Control and Prevention has more information about at-risk individuals, including older adultspeople with asthma, and people with HIV

Additional Information and Links

Guidance for Business and Employers from NCDHHS

Guidance for Individuals and Families from NCDHHS

Guidance on Travel from the US Department of State

Facts about COVID-19 to help stop the spread of rumors

NC211 Resources 

NC211 always maintains information about resources available for the community and continues to do so during this statewide response to the coronavirus (COVID-19) response.

The NC211 Resource Team is verifying and organizing information. For detailed information on resources such as food/meals, rent/mortgage/utility help, and any other programs as they become available, call us at 2-1-1 or 888-892-1162.

You can also search our NC211 Community Resources Database. Remember, many services may have changed the way the provide service or have limited hours. Some services may be closed temporarily it is recommended to contact the organization or program first to determine how to best connect with the service. It is also important to remember that many services are available, ye have limited their service to phone or online support.

Financial Assistance

  • U.S. Small Business Administration Disaster Loan Assistance is available for disaster impacted Businesses, Private Nonprofits, Homeowners, and Renters.
  • Many utility providers statewide are advising that they will not be disconnecting service due to late/missed payments. Reach out to your service providers for details.

  • The IRS has pushed back the filing deadline for federal taxes to July 15, 2020

  • North Carolina has waived some restrictions on who can get benefits. Apply online

  • The CARES act will provide stimulus payments to qualified individuals. See the following information from the IRS to answer some commonly asked questions.

Housing/Evictions (including Motels/Hotels)

Food and Nutrition

  • SNAP (Food Stamps) cases that have certification periods ending March 21 or April 30 will be automatically extended. Details on applying for SNAP here.
  • Most food pantries are providing services, they may have changed hours or changed how they provide services. Search for a food pantry here.
  • Many local communities have arranged meals for school children. Text FOODNC to 877-877 


  • The state Childcare Search hotline is available to locate available childcare. Priority is given to first responders, hospital staff, healthcare providers, adult care staff, child care staff, and those caring for children who are homelss or in unstable environments. Dial 1-888-600-1685 and is staffed Monday through Friday from 9:00am to 5:00pm.


Online resources for educators, parents, caretakers and children can be found at:  

Mental Health

  • The Disaster Distress help line is available 24 hours a day for anyone in distress. Dial 1-800-985-5990 or text TalkWithUs to 66746.
  • The NCBAM Hope Hotline is available for older adults who are feeling isolated and lonely during this time. It is available from 9:00am to 9:00pm. Dial 1-866-578-HOPE.


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