2-1-1 Database Inclusion

2-1-1 Asheville Center Database Inclusion/Exclusion Policy

NC 2-1-1 Asheville Center, operated by United Way of Asheville and Buncombe County, provides 2-1-1 service to residents of Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, and Yancey Counties in North Carolina and maintains a database of community services according to these inclusion/exclusion guidelines.

Organizations that meet all criteria A through E will be considered for inclusion.

A. Provides a community service that can be classified within the AIRS/211 Taxonomy of Health and Human Services
B. Offers services to the community at large, not just its own members
C. Has a legal status that meets one of the following criteria:
  a. Is a tax exempt, non-profit organization (charitable organization, church/religious organization or private foundation)
  b. Is a public, governmental organization (including federal, state, county or municipality)
  c. Is a business contracted by local government to provide an essential community service (Note: Unless the organization is nonprofit or governmental, the only services eligible to be listed are those provided through local government contract.)
  d. Is a business providing one or more of the following basic public utility services: electricity; gas; water; phone; cable; and/or Internet
  e. Is an inter-agency health and human service organization (coalition, committee, or task force)
D. Has completed a 2-1-1 Provider Inclusion Form
E. Complies with 2-1-1 annual database updates and notifies 2-1-1 of service changes as needed

Organizations/services that meet any criteria F through I will be excluded.

F. Organizations/services that provide services that are listed by a specialized information and referral program with whom 2-1-1 has a cooperative working agreement:
  o Long term care providers (nursing homes and adult care homes) when listed in long term care directories.
  o Child care providers when listed by child care resource and referral programs.
  o Volunteer opportunities when listed by volunteer centers/matching services.
G. Organizations that illegally discriminate on the basis of race, color, religion, sex, national origin, disability, veteran status, or sexual orientation
H. Illegal services
I. Organizations that misrepresent their services in any way

Inclusion does not signify endorsement, recommendations or ratings by 2-1-1 or its employees or affiliates. 2-1-1 maintains the right to deny inclusion or add and remove organizations from its database for any reason. 2-1-1 neither guarantees nor makes any representation as to the accuracy or completeness contained in its resource database. 2-1-1 reserves the right to edit information to meet format, guideline and space requirements.


Revised June 2015



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